Shipping Information

Shipping

Alpen Schatz Europe ships from the UK using both speedy and economical methods to ship to our European and UK based customers. For shipping to other countries, please order from our main website: ALPENSCHATZ.com which serves the rest of the World.

Duty

Note that on international orders, depending on the country, one may have to pay local duties directly to the Customs authorities. Duties are not part of the shipping cost, rather a separate cost and the responsibility of the recipient. 

Delivery time scales

Orders are processed within 24-48 hours of receipt, however we strive to process your order on the very same day it was received. Should an order be urgent, please contact us when it is placed and we will make every attempt to prioritize it.

Based on stock availability and your chosen method of shipping, you should expect to receive your order within 5-10 business days for domestic and 8-20 days for international.

Backorders

Should an item not be in stock we will contact you immediately to let you know of the eta or if you would like to substitute for another style or color. As our products are manufactured by craftsmen and smaller companies in Europe, backorders can take between 2-8 weeks to be received - depending on when our next stocking order is to arrive.